Centric Solutions works hard with the Client in order to agree standard service levels. We are then able to provide a comprehensive range of reports detailing a variety of performance related statistics. This enables both the Client and Centric Solutions to monitor the Service Level Agreement on a proactive basis through regular contact and review meetings.
National Engineering Coverage
On Site Repairs
Return to Base Repairs
Targeted 1st Time Fix Rate
Customised Service Levels
Highly Skilled Professional Engineers
Customer Service Trained Personnel
Full Helpdesk Administration
Client-Specific Documentation
Modern Unmarked Vehicles
Company Employed Staff (No contractors)
centric retail support
warranty service for insurers and retailers