Telephone Support
With Annual or Support Block ContractsCentric Solutions offer telephone support on a wide range of personal computer software products, including those published by Microsoft, Novell, Computer Associates, Claris, IBM/Lotus, McAfee, Sophos - and many more.
Contracted Support – with Built In Flexibility
Again, flexibility is the key to the support packages we offer for software problem solving. You can have the option of an Annual Contract or, if you prefer, the purchase of a Telephone Support Block Contract as detailed below.
All we need before placing a new customer site on a software support contract is a complete list of the software programs involved, including version and release numbers. Under your contract you are guaranteed a response from our Technical Support Team within one hour from the time a call for assistance is logged.
Annual Telephone Support Contract
This contract carries the reassurance of unlimited support within the contract period.Telephone Support Blocks
These pre-paid blocks offer a discount on quantity of incidents purchased.| Block Size | Block Price | Per Incident Price* |
| Five Incidents | £250.00 | £50.00 |
| Ten Incidents | £460.00 | £46.00 |
| Twenty Incidents | £860.00 | £43.00 |
* Per Incident price provided for discount illustration only
Ad-hoc Support
We are happy to provide telephone software support to companies who do not have a contract with us. This service is provided on a ‘per incident’ basis as shown below| Description | Incident Price |
| Telephone Support Incident | £55.00 |
